(855) 286-7379
TOUGH COUNTRY ORDER POLICY:
Once an order for a Tough Country bumper (This includes but is not limited to: Deluxe bumpers, Apache bullnose bumpers, Custom Evolutions, and custom Outlaw Premium bumpers) is placed (order placed being at the time the credit card is run) we cannot accept returns or cancellations due to the fact that these bumpers are custom built to order therefore requiring specific fabrication of accessories for each application that potentially may not be duplicated for years. This includes but is not limited to: Deluxe, Apache, TC Traditional Rear, Outlaw Premium Winch Mount, Deluxe Rear, Deluxe Rear Dually Wrap, Frame mount running boards and side steps. If a revision to an order is requested we will do our best to incorporate it depending on how far in the production process the part is but we do not guarantee that the additional or deletion will be made. Tough Country bumpers are custom built generally to customer specifications and we will not accept responsibility for a cancellation or design change for any reason. Vehicles 10 years and older have various frame tolerances, generally plus or minus 1 inch, resulting in some bumpers with fixed bracket systems reflecting those tolerances as visible on the front of the truck with no technical solution for the issue. We do not accept responsibility and do not accept returns for such an issue as described in the previous sentence. Peacemaker accepts no responsibility if a customer decides to alter the bumper in any way, shape, or form. In very few cases, a cancellation can be worked out on a case by case basis with a 35% restocking fee, depending on how far along the custom build is. If there are questions during an install we have tech people that can assist in ensuring the proper mounting procedure is followed. Tech people work 8-5 Mon-Fri excluding most major holidays.
SHIPPING:
All freight quotes are valid through the close of business each day. Delivery and ownership of parts are taken upon signing shipping Bill of Lading. If extensive shipping damage is present (bent steel), DO NOT sign for delivery on the bill of lading and take pictures of the damage. It is the responsibility of the buyer to inspect the product purchased for shipping damages upon delivery and before signing shipping receipt. Bumpers are inspected and in perfect condition when they leave our shipping facility, any damage done is on the part of the freight company thereafter and is customer responsibility to note "damaged" or refuse the shipment if extensive damage is present. If a bumper is signed for as damaged Peacemaker will, on behalf of the customer, file a freight claim. It is the responsibility of the customer to submit the signed bill of lading showing where the bumper was signed for as damaged via e-mail to peacemakerbumpers@gmail.com. In addition to the signed bill of lading, it is also the customer's responsibility to submit supporting evidence in the form of photos to the above-mentioned e-mail address. Once payment is made on the claim by the freight company Peacemaker will reimburse the customer by non-negotiable credit back to the credit card on which original payment for the bumper made. If this is not possible Peacemaker will issue a check to the customer sent to the billing address on file.
Terminal Pick Up: In the event that a terminal cannot reach anyone at the designated phone number given by the customer to arrange pick up within 72 hours or 3 business days, the freight company may charge a storage fee to be paid for by the customer. In the event that the correct part number is shipped and refused a 20% restocking fee as well as any shipping charges will be deducted from the credit. We will accept a return at Peacemaker's expense if the part shipped is not the correct part number for the truck given at time of order and reflected on the invoice. In the event the wrong truck details were given by customer at time of order (this information will be listed on the invoice sent) and the part shipped matches that truck, Peacemaker is not responsible for the discrepancy. If we ship a bumper other than that specified on the invoice the customer will need to let us know BEFORE mounting the bumper to the truck. In the event that a wrong or damaged bumper is mounted to the truck or otherwise used in any way we will consider the bumper to be gladly accepted and/or altered regardless of condition or whether it is the correct part. If minor shipping scratches are noticed after taking delivery we have custom matched paint we can send you at no charge to apply to the scratches. Please keep in mind, these are heavy duty steel bumpers and all powder coating, like anything else subjected to the elements, tends to wear over the course of time. Bedliner is one of the best defenses against the elements.
Warranty: All manufacturer's warranty apply. Please ask us for manufacturers warranty information. Peacemaker Truck Accessories, LLC offers no warranties express or implied for the products we sell, the warranties are offered through each specific manufacturer and we can assist customers in these claims. Peacemaker Truck Accessories, LLC is not responsible for return freight charges unless otherwise noted above.
DISCREPANCIES & SHORTAGES:
Peacemaker Truck Accessories, LLC sends all order confirmations via an invoice over e-mail and through USPS only upon request. It is the responsibility of the customer to notify Peacemaker if they did not receive an itemized invoice. Customer must notify Peacemaker Bumpers immediately upon delivery of any extensive (visibly bent steel) damage done while in transit and refuse delivery of the product before signing shipping receipt. Customer should indicate all shortage claims with Peacemaker Truck Accessories LLC, and should so note shortage on Bill of Lading and require driver's signature (Example: if two bumpers were ordered and only one was delivered). All Peacemaker Bumpers are shipped with necessary hardware, if a bumper was delivered without necessary hardware or bolts, please notify us at (855) 286-7379 and we will take care of it.
DISCLAIMER FOR ALL PRODUCTS SOLD ON THIS SITE:
Peacemaker Truck Accessories, LLC offers no warranties express or implied for bumpers sold on this site. Warranties are offered through each specific manufacturer and we can help you with a claim depending on the specific part. Peacemaker Truck Accessories, LLC products should not be relied upon as protection for vehicle in the event of a collision or rollover. Installation of bumpers that Peacemaker Truck Accessories, LLC sells may alter the original characteristics of vehicle set forth by manufacturer. Peacemaker Truck Accessories, LLC assumes no liability as a result of altered characteristics of vehicle set forth by manufacturer. Peacemaker Truck Accessories, LLC also assumes no liability for faulty or improper installation of any manufacturers products. (We have tech people you can speak with Monday-Friday 8-5 CT in the event that assistance is needed to mount a bumper). In the event that customer alterations are made to the bumper, whether they be structural or aesthetic, Peacemaker Truck Accessories, LLC will not accept returns for any reason. Peacemaker Truck Accessories, LLC assumes no liability in the event of an accident on behalf of and party involved and does not claim to offer products that will save lives or prevent vehicular damage. PLEASE NOTE: A 25% restocking fee applies to all custom orders (i.e. Apache, Deluxe, Evolution, Outlaw Premium Winch Mount, Frame Mount Side Steps & Running Boards, Outlaw Traditional with build to order options, etc) that are cancelled after the order is placed. Peacemaker Truck Accessories LLC is not responsible in any manner for the labor cost of parts that are installed or that need to be uninstalled for such reasons as defective parts, warranty claims, upgraded parts, etc.
From time to time warranty claims are made beyond 3 months. If funds are due to the purchaser beyond this window 4% will be deducted from the written check due to the allotted reimbursement time frame in the Authorize.net system. Beyond 3 months we are no longer able to re-coup the 4% credit card fees originally charged and cannot incur this as a loss. That being said, we work very hard to make our customers happy. It is rare that we have a returned item and in the event that we do, we will do our best to be sure the customer is ultimately satisfied.
Hammerhead Armor® Policies
Unpainted Products Policy
Hammerhead Armor only offers products in our black wrinkle powder coat finish. However, customers can SPECIAL ORDER their products RAW/UNPAINTED by notating in the “Comments” box at checkout. We HIGHLY discourage this option and recommend ordering powder coated products and painting over the powder coat finish. If ordered unpainted, the product will arrive as raw, unfinished steel with possible flaws to the metal. The product will require EXTENSIVE polishing and prep work for paint. Please contact your painter before ordering the product this way to ensure they are prepared to do the work for special paint.
NOTE: Custom or special order products are NOT eligible for cancellation after 24 hours of original order placement and not eligible for return.
Hammerhead Inside Sales/Customer Service Department can be reached at 855-448-6844 during normal business hours: Monday-Friday 7:00 AM-4:30 PM (CST) or via email at sales@hammerheadarmor.com
Cancellation Policy
Hammerhead customers will NOT be charged a cancellation fee on orders for current year model, stocked production products. Orders for non-current year model production products will be charged a 10% cancellation fee. ALL cancellations must be made PRIOR to shipment.
NOTE: Custom or special order products are NOT eligible for cancellation after 24 hours of original order placement.
Hammerhead Inside Sales/Customer Service Department can be reached at 855-448-6844 during normal business hours: Monday-Friday 7:00 AM-4:30 PM (CST) or via email at sales@hammerheadarmor.com
Return Policy
If you are not completely satisfied with your Hammerhead purchase, we will gladly accept returns within 10 business days from the receipt of your order. All returns must be initiated by contacting Hammerhead’s returns department, so a Return Goods Authorization (RGA) number can be assigned to your return. Unused products, in resalable condition, must be returned in original packaging and include all packaging materials and hardware. The RGA number must be clearly displayed on the outside packaging in visible letters. Please include a copy of the original packing list and/or invoice inside the package. Returned products shipped “Freight Collect” to Hammerhead will be refused upon arrival. Customers will be charged a 15% restocking fee and are responsible for return shipping charges. Original delivery fees will NOT be refunded, unless an error occurred on Hammerhead’s part in the shipment of your order. Please note, it is your responsibility to inspect all orders PRIOR to acceptance. If the order arrives damaged, refuse the shipment immediately.
NOTE: All SALE and CUSTOM/SPECIAL orders are FINAL. Returns/exchanges on sale or custom/special orders will NOT be accepted. This includes, but is not limited to, any modifications made after shipment of the product.
Hammerhead Returns Department can be reached at 601-764-6177 during normal business hours: Monday-Friday 7:00 AM-4:30 PM (CST)
Warranty Policy
All warranty claims must be initiated by contacting Hammerhead’s Warranty/Service Department within 30 days of defect discovery. Hammerhead production products are warranted for one year from the date of purchase against any manufacturing defects, limited to the replacement or repair of the product(s) and is non-transferable. The warranty does NOT cover defects caused by improper installation, intentional damage, misuse, product modifications, or normal wear and tear that occurs after purchase. All warranty claims must include the order invoice or original order information from the initial purchase of the product.
Hammerhead Fenders, Flares, and Running Boards are NOT included in the standard one year warranty. There will ONLY be a one year structural warranty for these products. These products have NO powder coat warranty. [Excluding: Jeep Rock Rails, Truck Rails, or Jeep Bottom Trim]
All issues in regards to shipping MUST be communicated to Hammerhead within 30 business days of receipt of product. With all freight shipments, product needs to be thoroughly inspected upon arrival due to the possibility of concealed damage due to freight carrier and/or packaging issues. If anything with your shipment is damaged, please refuse the shipment upon arrival if possible. If concealed damage due to shipping is found later, please contact your dealer or Hammerhead directly, so we can take action immediately to address the issue.
All warranty considerations must be communicated to Hammerhead PRIOR to any work being done to correct it. A claim number must be assigned to each case in order for any warranty coverage to be considered.
NOTE: Damaged product(s) from warranty claims MUST be returned to Hammerhead Armor within 30 days of product replacement; otherwise replacement product will be billed to customer. To schedule pickup of a damaged product, please notify Hammerhead when the product is ready for return. If no return needed, our Warranty Department will notify you prior to replacement being shipped.
DISCLAIMER: All Warn winch warranty claims must be processed through Warn Customer Service directly at 1-800-543-9276
Hammerhead Warranty/Service Department can be reached at 601-764-6177 during normal business hours: Monday-Friday 7:00 AM-4:30 PM (CST)